Terms & Conditions

Important Note:

1. The sale of alcohol to individuals below 21 years of age or professing the religion of Islam is prohibited.

Minuman arak adalah bahaya untuk kesihatan

The Botle ('us', 'we' or 'our') operates (the 'Site'). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

Information Collection And Use

The Botle adheres to the Personal Data Protection Act 2010, which regulates the collection and processing of the personal data and other information (collectively, “Personal Data”) of individuals. The Act, which applies to all entities established in Malaysia, requires The Botle to inform you (as the Data Subject) of your rights regarding your personal data that is being processed by us and the purposes for the data processing. The Botle is committed to the protection of your personal data in accordance with the PDPA; this Privacy Notice explains how The Botle collects and processes your personal data in accordance with the Act.

The Personal Data which you provide or have provided for the use by The Botle for its services (via its website or by any other means), including any additional information you may subsequently provide, may be used and processed by us for the following purposes:

To process your request for our products and/or services
To establish your identity and background
To communicate with you
To provide services to you
To respond to your inquiries
To provide you with information on products and services of The Botle
Other similar purposes

The Botle shall keep your Personal Data in its business records while you remain a customer or client of The Botle. We also retain your Personal Data for a reasonable period of time after you are no longer a client of The Botle for data analytic purposes. You may at any point hereafter make inquiries or complaints about your Personal Data, have access to your Personal Data, correct your Personal Data, or limit the processing of your Personal Data (as described above) by accessing your account on the website or submitting your request by email at info.thebotle@gmail.com.

Ordering through the site:

To receive delivery, you must live in a residential home, apartment or be at a corporate address and you (or your representative of legal age) must be present to receive your order from our delivery service partner. The person at the delivery address that receives the delivery is conclusively presumed to be authorized to receive the delivery.

In the case of inclement weather or unforeseen delivery complications, it may be necessary to make adjustments to our delivery schedule, which will cause us to suspend chosen delivery times. If there will be a significant delay, a customer service representative may call or e-mail you to let you know the status of your delivery time. We will deliver your order the first possible moment the conditions permit. If your designated delivery location (i.e., street, avenue, etc.) or day is inaccessible, rendering us unable to make the delivery, we will contact you to determine the best alternate location.

Customers are under no obligation to tip the delivery team but have the option of doing so if exceptional service is provided by the person.

Usage of Vouchers

The Botle may share vouchers from time to time during promotion period and special activities. The following terms and conditions apply to the redemption and use of promotional vouchers and voucher codes (“Vouchers”):

“Vouchers” includes, but is not limited to: coupon code, discount code, discount coupon, sale voucher, voucher code or any other form of discount available on The Botle site.
A “Customer” is any individual or entity that makes an order or purchase at The Botle website.
An “Order” or “Purchase” is an instruction from a customer to The Botle to buy or obtain item/s by paying for its full amount.
Vouchers are only valid on The Botle website for online orders and cannot be redeemed during events or elsewhere.
All voucher codes expire as stated on individual codes.
Vouchers are not transferable or exchangeable for cash.
A valid voucher must be entered at the checkout page in order to redeem its value.
Customers can only use the specific voucher once unless otherwise stated in the promotion of that voucher.
Vouchers have a limited time period in which they are valid – this time period cannot be extended.

The Botle reserves the right to cancel or modify any order or revoke the use of vouchers for any reason, including but not limited to the following:

Abuse of voucher usage, including the use of multiple accounts or multiple checkouts associated with the same customer or group of customers.
Suspicious or fraudulent purchasing activity.
Voucher used in bad faith (including resold vouchers or use of vouchers/points by customers purchasing products for the purpose of re-selling).
Vouchers are not valid in conjunction with other promotions or discounts, unless otherwise stated.
Additional terms and conditions may be specified in relation to specific voucher codes (for example, about period, eligibility, rebate amount, and products included), and will govern the use and redemption of those vouchers.

The Botle will not be liable and/or be required to offer replacement vouchers, discounts, credits, cash, or otherwise compensate customers for:

Discontinued or cancelled vouchers.
Improper use of, or inability to redeem, a voucher.
The inability to claim a voucher due to technical issues.

Unless stated otherwise, these general rules apply to vouchers:

Voucher is only valid for 1 (one) time use per 1 (one) customer.
Voucher is applicable on normal-priced items only excluding events, sale prices and member special - unless stated otherwise.
Voucher is not valid on sale items, best buys, value buys and corporate orders.
Only 1 (one) voucher can be used for every 1 (one) transaction. The website does not accept more than 1 voucher in 1 order and may result to order cancellation and vouchers to be void.
If payment failed or was cancelled, this will make the voucher void or invalid. Contact info.thebotle@gmail.com for assistance.
Voucher validity date cannot be extended.
Voucher requires a minimum purchase order and/or certain items to purchase stated in the announcement. If order does not meet conditions, voucher will not be applied on order/purchase.

Delivery

Delivery will be charged according to the order quantity.

If your order arrives damaged or if there is a mistake in what you received, you must be reported to us within 24 hours of the delivery. This can be done by email - info.thebotle@gmail.com. You must have your receipt number.

Credit Card Payment

Your credit card will be charged for your order on the day your order is taken. We will authorize your credit card for an amount equal to 100% of the total items in your order. The Botle will not process orders that use an incorrect, expired, or over-the-limit credit card. We will make our best efforts to contact you if this occurs. However, in the event such an order is processed, The Botle reserves the right to collect funds for any uncollected transactions owed to it. If you fail to pay any fees or charges when due (which would include if a check is returned or electronic payment is rejected), The Botle reserves the right to cancel the order. You shall be responsible and liable for any fees, including attorneys’ fees and collection costs, that The Botle may incur in its efforts to collect any unpaid balances from you. Your right to use The Botle service is subject to limits established by The Botle and/or by your credit card issuer.

Miscellaneous:

Termination of Agreement: Any agreement is effective upon your acceptance as set forth herein and shall continue in full force and effect until terminated. The Botle may suspend or terminate this Agreement or the The Botle service or remove or disable access to any part of The Botle service at any time for any reason with or without notice to you. You may terminate this Agreement and your The Botle service at any time for any reason by delivering notice in the manner provided below, where termination will be effective the day notice is received or such later date specified in the notice. The Botle reserves the right to collect fees and charges incurred before you cancel your The Botle service. In addition, you are responsible for any charges incurred to third-party vendors or content providers prior to your cancellation.

Notices: The Botle may notify you of a change in this Agreement, a change in The Botle Fee Schedule, and any other matter through a general posting on The Botle Site, by electronic mail, or by conventional mail to your address contained in the Customer Registration Data. You may notify The Botle by electronic mail to: info.thebotle@gmail.com.

Entire Agreement: This Agreement and the Privacy Policy referred to herein represent your entire agreement with The Botle regarding the use of The Botle service and The Botle Site. You agree that this Agreement is not intended to confer and does not confer any rights or remedies upon any person other than you, The Botle, and The Botle Parties. If any portion of this Agreement is held invalid or unenforceable, that portion shall be construed in accordance with applicable law as nearly as possible to reflect the original intention of the parties, and the remainder of this Agreement shall remain in full force and effect. The failure of either party to insist upon strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. This Agreement shall be governed by the laws of Malaysia without regard to its conflict of laws rules. You expressly agree that exclusive jurisdiction for any claim or dispute with The Botle or relating in any way to your use of The Botle Service or The Botle Site resides in the federal and state courts of Kuala Lumpur, and you further expressly consent and agree to personal jurisdiction by the state and federal courts sitting in the State of Kuala Lumpur in connection with any such dispute, including any claim involving The Botle Parties. Any cause of action by you must be instituted within one year after the claim or cause of action has arisen, or is barred.

Third-Party Beneficiaries: The provisions of this Agreement are for the benefit of The Botle Party, and each shall have the right to assert and enforce the provisions directly on their own behalf. This Agreement and all obligations and restrictions placed upon you or your permitted users by this Agreement shall survive termination of this Agreement and your The Botle service.

Amendment: The Botle may amend this Agreement at any time by posting the amended terms on our Site. All amended terms shall automatically be effective seven days after they are initially posted on our Site. By using this Site after the effective date of any such amendment, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current Agreement to which you are bound.

Products: The Botle make every effort to display as accurately as possible the colours, features, specifications, and details of the products available on the Site. However, The Botle do not guarantee that the colours, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colours and details of the products. All products are subject to availability, and The Botle cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.

Where applicable, presentation boxes will only be supplied with a bottle where they are depicted in the product photograph, please note that presentation boxes may be packed separately to protect them in transit.

This Agreement was last revised in October 2024.