Refund Policy for The Botle

At The Botle, we are committed to delivering quality products and exceptional service.

All products sold by The Botle are guaranteed genuine. Due to the nature of our offerings, we cannot accept refunds or returns on items once they have been sold. We strongly advise you to carefully review your selections before completing your purchase to ensure you are fully satisfied.

We operate under a strict no-return policy, which means we do not accept returns unless there is an error on our part. Any items that have been opened or consumed are considered sold and cannot be returned. This policy helps us maintain the quality and safety of our products for all customers.

If your order arrives damaged or if there is a mistake in what you received, it is important to contact us within 24 hours of delivery. Please include proof of purchase, such as your order confirmation email or receipt, to help us expedite the resolution process. Our operations team will review your request and update you on its status within 2 working days, ensuring you stay informed throughout the process.

For any items that are eligible for return, they must be sent back in their original condition, including all packaging and accessories. For instance, if you ordered multiple items, all must be returned together to qualify for a return. 

If a refund is approved, please note that processing times can vary. Refunds may take between 3 to 14 business days to be processed, depending on your original payment method and the operational hours of your bank.

Thank you for choosing The Botle. We appreciate your understanding of our policies and your support of our brand. Your satisfaction is our ultimate goal, and we are here to assist you with any questions or concerns!